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Customer Service

Call us 1-844-413-4FUR Mon-Sat 10am-5pm EST

Shipping


Orders are processed and shipped the same day Monday through Friday with the exception of public holidays. Custom orders or size adjustments need more time to be processed.

Delivery of packages occur Monday through Friday with the exception of public holidays.

P.O. box shipments are available only by Postal shipment in North America.

UPS does not deliver to P.O. boxes.

Shipping costs vary by weight and size of items. Please refer to shipping charts.

If out of stock items are requested you will be notified by email or telephone when item will be available.

Shipping Information

North America International
Postal service: 2–10 days Post Air Service: 3–10 days
UPS Standard: 2–7 days UPS Worldwide Express: 3–7 days
UPS Express: 2–3 days

The tracking number for most packages and insurance on all orders are provided by us.

Shipping delays may occur from custom clearance and inspections. We have no control over delays. Please contact us if your shipment is delayed over 15 days.

International Shipments may have import brokerage charges, duty, VAT charges applied to shipment outside of North America which are the responsibility of the buyer. We have no control over these charges and we cannot tell you what the costs are as custom policies and import duties vary widely from country to country. We do not charge Vat at checkout and our products do not include VAT.

Refused packages that are returned to us will be charged return shipping, plus a 15% restocking fee. Credit card orders can only be shipped to credit card billing address.

Lost Packages

  1. Check your order Status to verify if package is “shipped”
  2. Track your package with the number provided.
  3. Contact Post Office or UPS to find out if the package is waiting for pick up or delayed due to custom inspection.
  4. Lost or late shipments missing for more than 30 business days can be claimed by our insurance coverage.
  5. Your lost or missing order will be replaced and shipped at no charge.

Shipping delivery schedules may be subject to weather delays, holiday schedules, order cut off times, strikes, or remote area locations.

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