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Customer Service

Call us 1-844-413-4FUR Mon-Sat 10am-5pm EST

Returns and Refunds Policy


Thank you for shopping at The Fur Store!

All our items are fully refundable, returnable, or exchangable.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 10 days after item is received by buyer . A new product may be exchanged for another product or returned for a 100% full refund. Once your return is received and inspected, we will send you an email notifying you that we received your item.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 10 days.
  • The product is in its original packaging with original tags attached.
  • The product isn't used or damaged.
  • Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

Send the product with its original packing to:

  • TheFurStore 5530 St-Patrick #1121 Montreal, Quebec H4A 1A8 Canada 1(844) 413-4387

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable for items less than $150.00 CDN unless item has been damaged, defective or lost in transit.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

All Sale Items are also eligible for a refund.

Warranty

TheFurStore Warranty Policy:

  • 12-month warranty on materials and construction.
  • 12-month warranty on manufacturers defects.
  • Valid from date of purchase with proof of purchase.

Not Covered:

    • Damaged caused by anything other than defects or workmanship.
    • Damage caused by exposure to heat, excessive water damage, improper cleaning and handling and failure to follow fur care instructions on this site.
    • Normal wear and tear.
    • If item is sold to another person voids warranty.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

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